A/ The cleaning programme for this area has been reviewed and domestics will carry out a deep clean at least 3 times a week, it is cleaned overnight by our night team and regular checks carried out by staff throughout the day.Our promise is to listen to your views and respond to your comments and suggestions; in our quest for continuous improvement.
WE WERE LISTENING IN NOVEMBER 2009
Q/ Most of the music in the gym is not suitable for working out. Not motivational at all during the day. |
A/ The music system has been reviewed and a more suitable bespoke play list has been developed for the gym. |
|
Q/ Can the showers in the ladies competition changing rooms be adjusted, a little too powerful and they seem to stay on for 15 minutes? |
A/ We have adjusted the shower heads to provide a choice of pressure and to stay on for a maximum of 2 minutes. The temperature is adjustable via the sensor on the wall. |
|
| Q/ We no longer have close contact with the Fit at 50 manager and we find that we have to air our comments to the receptionists. |
|
|
|
Q/ The sauna and steam room do not smell very nice, please can you do something about it? |
|
WE WERE LISTENING IN DECEMBER 2009
| Q/ Most of the music in the gym is not suitable for working out, not motivational at all during the day. | A/ The music system has been reviewed and a more suitable bespoke playlist has been developed for the gym. | |
| Q/ Please check on the hand soap dispensers in the studio toilets, they never seem to be working in this area! | A/ The venue quality inspection check list for this area has been reviewed and all staff are to check this area on a daily basis. | |
| Q/ Can the showers in the ladies competition changing rooms be adjusted, a little too powerful and they seem to stay on for 15 minutes. | A/ We have adjusted the shower heads to provide a choice of pressure and to stay on for a maximum of 2 minutes. The temperature is adjustable via the sensor on the wall. | |
| Q/ Please supply towel hooks in the leisure pool showers. | A/ Towel hooks now installed in the shower area. |
WE WERE LISTENING IN JANUARY 2010
|
Q/ I've used Kinesis before and find this very valuable & good to use. Could you open the Kinesis room for people who want to use it? |
A/ Kinesis is now available for gym users who have completed a Kinesis induction. The room, which is located in the gym, is open for up to four individuals at any one time. Please ask a member of the gym staff for further details. | |
| Q/ Real knives and forks in the café would make it easier to eat, could you please supply? | A/ Metal cutlery is now available in Foodetc. | |
|
Q/ I accidentally left a towel which was disposed of. I understand that you can't keep all lost property but can you keep items for at least 48 hours? |
A/ We have reviewed our lost property procedure and will ensure that we keep all property for at least seven days. |
|
| Q/ Some lane ropes are not up to scratch for events, they are missing floats and exposing wires. |
A/ The lane ropes have been changed temporarily whilst we refurbish the existing ropes. |
WE WERE LISTENING IN FEBRUARY 2010
| Q/ I've used Kinesis before and find this very valuable & good to use. Could you open the Kinesis room for people who want to use it? | A/ Kinesis is now available for gym users who have completed a Kinesis induction. The room, which is located in the gym, is open for up to four individuals at any one time. Please ask a member of the gym staff for further details. | |
| Q/ Please can you clean the changing areas regularly? |
A/ We have recruited additional staff to ensure that we maintain a high level of cleanliness throughout the building. |
|
| Q/ Could we have hair straighteners in the female members changing area? | A/ Hair straighteners have been installed in the vanity area of the female members changing room. | |
| A/ Hair straighteners have been installed in the vanity area of the female members changing room. |
A/ We have reviewed our lost property procedure and will ensure that we keep all property for at least seven days. |
WE WERE LISTENING IN MARCH 2010
| Q/ Had to queue for ages at main reception to get my ticket stamped for the car park? | A/ Main reception, kiosk and the members spa are able to stamp the tickets therefore reducing queuing time, the tickets can also be stamped on the way in. | |
| Q/ Deep clean the spa regularly and make sure checks are carried out half way through the day. | A/ The cleaning programme for this area has been reviewed and domestics will carry out a deep clean at least 3 times a week, it is cleaned overnight by our night team and regular checks carried out by staff throughout the day. | |
| Q/ Not enough chairs to relax on in the spa area. Was especially busy today in there, are some broken? | A/ Additional furniture has been added and is monitored for faults and breakages. Five pieces of furniture at one time in this area adheres to health and safety. |
Printer friendly
